Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange or replacement is offered by the respective sellers to you. All products listed under a particular category have the same returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the below.
Products once sold can be returned for a refund if they meet our terms and conditions. To return an item, the customer must notify us through our Website and a prompt response is assured to such notifications. Once the Product return / complaint request has been raised by you, We shall initiate a process to vet the request and then have the items picked up from you by our logistics partners.
1.The option to return will be allowed to you at the sole discretion of concern supplier, and such requests may only be considered in the following cases:
- Products were received in a damaged condition.
- The Products were received in packaging that had already been opened.
- Due to a Product complaint after verification by our techniciens.
- When Product is received with remaining expiry period of less than 6 months from date of dispatch or in the event that only 50% or less of shelf life is remaining from date of receipt whichever is lesser.
- Incorrect order processing, where you have placed an order for one item code but a different item code was dispatched by us.
- Shipment of short quantity.
- When the time period since order confirmation exceeds 30 days - the order is automatically cancelled and a refund is initiated;
- The customer is required to initiate a return request within 24 hours of receipt of the product;
- If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
- In any case, only one replacement shall be provided.
2. Shipping and Delivery
- We offers Free Delivery on all orders above the value of Rs. 5000. A flat delivery fee of Rs 100 will be applicable for all orders below the total value of Rs. 5000.
- Some select products below the value of Rs. 5000 may include free delivery as stated on the product page.
- We endeavors' but does not guarantee to deliver the products to customers within 10 business days from the date of placing your order depending upon the shipping location. Factors such as delay in delivery through the courier partner, transporters' strike etc. may also affect delivery timelines. SN Medical Systems will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Products howsoever caused.
- We reserves the right to make delivery of the Products by installments. If the Products are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if we fails to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments.
- If you fail to take delivery of the Products, may at its discretion charge you for the additional shipping cost.
3. Survival of Terms after Agreement Ends
Notwithstanding any other provisions of this TOS, or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.
constitute acceptance of your offer.
- if the item is already delivered then you can not cancel the order.
- if the item is non-refundable the you cant cancel the order.
refund time line if the product is return or cancel
- credit /debit card - 12-14 working days
- net banking - 9-10 woking days
- PhonePe wallet - 48 hours
- PhonePe UPI - 2 business day
- PhonePe Credit/Debit card - 7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order.