1. Description of Services

In the Site, we provide users with access to sales of medical consumables and hospital supplies online (the "Service"). Members may be notified about updates in relation to Products via Email and/or SMS on their registered Email id and Phone number.

2. License and Site Access

We grants you a limited license to access and make use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose(in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by our's to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by us.

3. Membership Eligibility

The www.indianmedicalmart.com Service is not available to minors under the age of 18 or to any users suspended or removed from the system by our's for any reason. Additionally, users are prohibited from selling, trading, or otherwise transferring your www.indianmedicalmart.com account to another party. If you do not qualify, you may not use the www.indianmedicalmart.com Service or the Site.

You as a buyer will have to submit certain documents and wait for document verification before completion of the registration processes and having access to view product listings and do transactions.

4. Your Account

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

5. Pricing Information

We have collaboration with our Suppliers strive to provide you with the best prices possible on products you buy from us. we guarantee that the price will be the lowest in the city, region. Prices and availability are subject to change without notice.

The modes of payment available at any given time shall be as indicated on the Website and the forgoing clauses shall be accordingly applicable.

While we make every Endeavour to provide accurate pricing information, please note that we gives no guarantee on the accuracy of its pricing information as typographical or other errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accepts your order the same shall be processed in accordance with the mode of payment chosen by you. Reversal/refunds of amounts paid by you in the event of cancellation shall be as described in Clause 6 below.

6. Cancellation by us

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our payment gateway's credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled:

  • after your credit card has been charged, the said amount will be reversed back to your credit card account;
  • after a NEFT / RTGS transfer has been made then the said amount will be reversed back to your bank account;
  • after the purchase but before delivery in the case of payment by cash on delivery, then we will refrain from processing the concerned purchase further, and the concerned product will not be delivered to you.

In any of the above cases, after due verification from our end if required:

If payment has been made by credit card / debit card through the designated payment gateway, then the refund amount will be reversed back to your credit card / bank account within 15 days of receipt of the returned goods. Sometimes financial organizations take a longer time to process the refund request.

If payment has been made by a NEFT / RTGS transfer has been made then the refund amount will be reversed back to your bank account within 15 days of receipt of the returned goods;

If payment has been made by Cash on Delivery method then the refund amount will be transferred to your bank account (as per bank account details provided by you) within 15 days of receipt of the returned goods;

7. Cancellations by the Customer

We will not be able to cancel orders that have already been processed. We have full discretion in deciding whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

8. Fraudulent /Declined Transactions

We have the right to constantly monitor user accounts in order to avoid fraudulent accounts and transactions.We reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these Terms of Service. In the event of detection of any fraudulent transaction, prior to initiation of legal action, we reserved the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, We shall owe no liability in respect of any purported refunds due.

9. Credit Card Details

You agree, understand and confirm that the credit card details provided by you to the payment gateway for availing of services on we will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. That is, in a credit card transaction, you shall use your own credit card. You further agree and undertake to provide the correct and valid credit card details to the payment gateway. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or if required by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

10. Submitted Content

We does not claim ownership of any materials Sellers make available through the Site, but reserves the right to integrate such materials or its modification in its provision of services. At our sole discretion, such materials may be included in the Service in whole or in part or in a modified form.

11. Disclaimer of Warranty

All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

We does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than us, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site.

Other than as required under applicable consumer protection law, under no circumstance will S N Medicals be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

S N Medicals shall not be responsible or liable in any manner if any Product is not used in the indicated manner and as such shall not be responsible for any clinical outcomes related to Products purchased from our Website.

12. Limitation of Liability

S N Medicals will not be liable for defective Products unless a claim is notified by you on our Website within 48 hours of delivery in accordance with Clause 20 hereunder. S N Medicals will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under these Terms of Service by reason of any event or circumstance outside the reasonable control of S N Medicals, including but not limited to, any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.

You expressly understand and agree that S N Medicals and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if S N Medicals has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related services.

This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement.

13. Indemnity

You agree to indemnify and hold S N Medicals (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party.

14. Electronic Communication

When you use the Site or send emails to S N Medicals, you are communicating with S N Medicals electronically. You consent to receive communications from S N Medicals electronically. S N Medicals will communicate with you by email, SMS or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

15. Links

The Site or third parties may provide links to other World Wide Web sites or resources. Because S N Medicals has no control over such sites and resources, you acknowledge and agree that S N Medicals is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that S N Medicals shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

16. Access to Password Protected/Secure Areas

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

17. Modifications and Notification of Changes

S N Medicals reserves the right to make changes to the Site, related policies and agreements, this TOS and the Privacy Policy at any time. If S N Medicals makes a material modification to this TOS, it will notify you by displaying a prominent announcement above the text of this TOS or the Privacy Policy, as appropriate, for thirty (30) days. You agree that this shall be deemed sufficient notification, of such changes. If you choose to continue using the Site thereafter, you agree that by doing so you will be deemed to accept the new TOS or Privacy Policy, as relevant.

18. Trademarks

The trademarks, logos and service marks ("Marks") displayed on the Site are the property of S N Medicals and other respective persons. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of S N Medicals or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

19. Billing

The price of our merchandise is inclusive of the VAT. The VAT charged shall depend upon location of the respective Seller from which a product is purchased and product category. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. S N Medicals reserves the right to collect taxes for shipping charges wherever applicable.


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